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Terms and Conditions

Who can play

You must be at least 18 and have reached the legal age for online gaming where you live. You are responsible for checking that online gambling is legal in your location and that your participation does not break any law that applies to you.

Residents of a number of countries and territories cannot register or use Rolletto. We may also refuse customers from other countries at our discretion. We may refuse a registration or a bet, apply restrictions, or change the odds available to you without giving a reason.

We may ask for proof of age. If you do not meet the age requirement, we may limit your access or suspend your account. Gambling with real money can result in losses. You are responsible for any fees and taxes that apply to your winnings where you live.

Your account and your details

Each person, household and IP address may hold a single account. Your account is personal and may not be used for commercial purposes. Do not give another person access to it or allow anyone else, including a minor, to use it. Creating duplicate accounts can lead to all of them being terminated. We may reclaim returns, winnings or bonuses connected with a duplicate account, including money already withdrawn.

Give true, complete registration details and keep them current. We may ask at any time for proof of identity, payment documents, utility bills or other evidence needed to verify your account. Documents may need to use the Latin or Cyrillic alphabet. If that is not possible, we may require video verification.

If you do not provide the requested proof, we may hold the funds in your account or terminate it. Winnings may be confiscated, while funds you deposited will be returned to you. A failure to provide proof within 30 days of our request is treated as a failure to verify. False or incomplete personal data can also cause a withdrawal to be refused or the account to be terminated.

Depositing your own money

Use only a bank account, card, e-wallet or other payment method registered in your own name. Third-party payments are not accepted. If our checks show that a payment came from a third party, we confiscate the winnings and send the deposit back to the owner of the payment account. We are not responsible for funds lost after they are deposited from a third-party account.

The minimum deposit is €20 or the equivalent. The maximum depends on the payment method. A card issuer may block or reject a payment. Currency conversion by your bank or the payment processor can make the amount charged slightly higher than the amount shown when you pay.

Money in your account earns no interest. Rolletto does not provide currency conversion or exchange services.

Taking money out

The minimum withdrawal is €20 or the equivalent. The maximum for a single request depends on the payment method, and a request above that method's limit will be paid in instalments.

Payouts and refunds go back through the method used to deposit. We may approve another method case by case after appropriate verification. The payment account must belong to you, and transfers to third parties are prohibited. We may check your identity before processing a payout and hold the withdrawal while that check or an investigation into a possible breach is completed.

Deposits must be played through before you withdraw. If the bets made since your last deposit are less than three times that deposit, we may charge the processing costs for the deposit and withdrawal. If a deposit has not been played through completely, we may instead charge an administrative fee of 20% of the amount transferred.

We process every payout, bank transfers included, within three banking days. Bank transfer is not available for USD payouts. In exceptional cases, intermediary banks may charge up to €16 for a bank transfer. Those charges are outside our control.

Unless a particular offer states otherwise, we process no more than €/$7,500 for you in a week and €/$15,000 in a month. For winnings above €15,000 or the equivalent, we may divide the payout into monthly instalments of up to €15,000 or the equivalent until it is paid in full. Progressive jackpot wins are paid in full.

Request your withdrawal while signed in from an IP address that is valid and can be verified.

How bonus limits work

Promotional offers are granted case by case at our discretion. You may receive no more than one of each bonus across your account, person, household, IP address, device and payment method. Shared computer environments and other matching account details may also be considered.

Every condition attached to an offer must be completed before bonus money can be withdrawn. A promotional bonus is void and unavailable for withdrawal if its conditions have not been met.

Different bonus types have different payout caps:

If bonus money is placed on bets below odds of 1.3, those bets do not count toward the wagering requirement. Any winnings from them are removed, and the bonus amount is deducted from your balance.

Strategies designed to exploit bonus terms are prohibited and lead to confiscation of the bonus and winnings. Winnings from restricted games are also confiscated. If an active bonus has not been fully wagered or has been cancelled, winnings generated while it was active are confiscated. Continuing to play with winnings above a stated bonus cap does not preserve them. The excess and any further winnings generated from it are confiscated in full.

Residents of Thailand, Finland and Japan cannot use deposit bonuses or welcome bonuses or receive profit from them.

When an account becomes dormant

An account becomes dormant after 60 consecutive days without a login. We may then charge a monthly administrative fee equal to 20% of the balance recorded on the day the account became dormant. That recorded amount remains the basis for the monthly fee even as the balance falls.

The fee is taken at the beginning of the following month and each later month while the account remains dormant. Deductions stop when the balance reaches zero or the account is reactivated. If the remaining balance is below 10 in any currency, we may deduct it in full as the final administrative fee.

Errors, records and refused bets

Money credited to you by mistake remains ours and is deducted from your account. If you already withdrew it, the amount becomes a debt you owe us, and you must tell us immediately by email when you notice an incorrect credit.

Server logs and records decide a dispute if the result shown to you differs from the result recorded by the game server. We may refuse any bet, and bets affected by an obvious or technical error may be void or corrected on the terms that should have applied.

Complaints and escalation

Send a complaint to customer service at [email protected]. It must reach us within two months of the issue arising. A complaint about an older issue may be disregarded.

Our support team handles the complaint first. If support cannot resolve it immediately, the matter is escalated inside our organization. We will keep you reasonably informed and use the contact details stored in your account when we need to reach you about the dispute.

Changes to these terms

We may change these terms when needed and will do our best to notify you by email about significant changes. If you do not accept a change, you may close your account. Continuing to use your account after revised terms are posted means you accept the change.

The parties to your agreement

Your agreement is with Santeda International B.V., incorporated in Curaçao under company number 151296 and licensed by the Curacao Gaming Authority under licence number OGL/2024/1798/1048.

Payments are handled by Santeda International Limited in Limassol, Cyprus.

If a translation conflicts with these terms, the English version prevails.

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