Contact Rolletto
How support can help
Contact the support team when you need help with your account or registration, identity verification, deposits or withdrawals, bonus questions, account limits or self-exclusion. Customer service also receives complaints about Rolletto services.
The team answers around the clock, every day of the week.
Live chat
Open the Contact button and choose live chat to speak with a support agent. Use the chat for questions that are easier to discuss in a direct conversation.
Send your request to [email protected]. Put your email address in the request and add a short summary of the issue in the subject line. A support agent will read the message and reply after reviewing the information you provided.
Include enough detail for the team to understand the problem, especially when your question concerns a payment, verification request or account setting. Do not send information that is unrelated to the request.
Reporting a minor
Anyone under 18 cannot register or play. If you believe a minor has registered or is taking part, tell us immediately through live chat or at [email protected]. An account found to involve a person under 18 is blocked immediately.
Making a complaint
Send your complaint to customer service at [email protected] within two months of the issue. Explain what happened and identify the account or transaction involved when relevant.
Support reviews the complaint first. If the team cannot solve it at once, the matter is escalated inside Rolletto. We will contact you through the details saved in your account and keep you reasonably informed about its status.