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Responsible Gambling

Keep gambling in its place

Treat gambling as entertainment, not as a source of income. Use only spare money and time. If play stops feeling enjoyable or begins affecting the rest of your life, step back and use the controls available to you.

Tools for managing your play

Account limits and account tools can help you manage your gambling. Customer Support answers around the clock, every day, if you need help using them. Limits, a time-out and self-exclusion are separate options, so you can choose the kind of break or control that fits your situation.

If you need a shorter break, ask Customer Support to close your account temporarily for a time-out. An account closed for a time-out reopens automatically when the chosen period ends.

For a longer break, email [email protected] and request self-exclusion for a period from 6 months to 5 years. If gambling problems are part of your reason for closing the account, tell us clearly. This gives our staff the information they need to act responsibly.

Our staff are trained to recognise signs of problem gambling and respond when a member needs help.

Is gambling taking too much space

Ask yourself these questions honestly:

One yes is a signal to look closely at your gambling habits and consider getting help. You do not need to wait for every sign to appear before taking a break. These questions are a prompt to examine your attitude toward gambling, especially if play is competing with family time, everyday activities or how you think about money.

Protecting anyone under 18

Anyone under 18 cannot register or play. An account involving a person under 18 is blocked immediately. If you know that a minor has registered or is taking part, report it to [email protected] without delay.

Parents and other adults can reduce access by taking a few practical steps:

Independent support

These organisations provide help with gambling problems:

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