Privacy Policy

Information connected with your account

We collect the details you give us when you register and update your account. These can include your name, date of birth, email address and phone number. We also keep correspondence sent through email, chat and other contact methods.

Your records include account transactions, bets and payments. Login and traffic information may cover your IP location, browser, device, activity logs and other usage details. When checks are needed, we may collect identity documents, payment slips, bank statements or other proof used for verification, deposits, withdrawals and anti-fraud work.

Why we use this information

We use personal information to identify you and complete the checks needed for your account. It allows us to process bets, deposits, withdrawals and other transactions, and to provide account help through customer support.

We also process information to meet legal duties, including anti-money-laundering obligations, and to monitor possible fraud, misuse or other irregular activity. Aggregated information may be used for research, statistics and analysis of customer trends.

Unless you opt out, we may use your email address or phone number to send information about products, services and promotions from us or selected business partners. You can stop direct marketing through your account settings or by contacting [email protected].

When information is shared

Personal information may be shared with companies in our group and business partners where this is needed to provide services. Selected staff can access it only for their work. Staff members involved in processing player information have confidentiality agreements.

Payment processors receive the information required to complete transactions.

We may disclose information to regulatory, law-enforcement or other authorities when the law requires it. Your personal data is never sold or rented out by us.

How long records remain

We keep personal information for at least five years after your account closes. The minimum period may instead run from your last transaction. During the required retention period, we cannot complete an erasure request that conflicts with this legal duty.

Your choices and rights

You may ask us to:

• confirm whether the personal information we hold about you is accurate
• explain how we use your information
• correct or update details you have provided
• stop using your information for direct marketing
• erase information when no retention duty prevents it

We may ask for reasonable evidence before changing account details. You are responsible for keeping your information correct and current.

If you have a concern about how your information is processed, GDPR gives you the right to complain to a supervisory authority.

Privacy questions

Write to [email protected] if you want to exercise a right, update your details or ask how your information is handled.